1. Home
  2. FAQ
Help Center

365 Casino FAQ — Answers to All Your Questions

Find clear, straightforward English answers to frequently asked questions about registration, deposits, bonuses, withdrawals, games, and security.

Instant Answers Fully in English Reliable Information
50+Answers to Your Questions
8Sorted by Category
24/7Live Support
BengaliLanguage Support
Account Deposit Withdrawal Bonus Games Security App Responsible
Account & Registration

To open an account, you'll need an active email address, a mobile number, and you must be at least 18 years old. Registration is completely free and takes just 3 minutes. For larger withdrawals, KYC verification using your NID or passport may be required later.

No. Under 365 Casino policy, each person may hold only one account. Creating or using multiple accounts with the same device, email address, or mobile number is strictly prohibited. If detected, all associated accounts will be permanently closed.

On the login page, click the "Forgot Password?" link. Enter your registered email address and a reset link will be sent to you. Click the link and create a new password. The link is valid for 24 hours.

KYC (Know Your Customer) is the identity verification process. It confirms your age and helps protect your account. You will typically need to upload a photo of your NID card or passport when making a large withdrawal or claiming certain bonuses. The process is completed within 24 to 48 hours.
Deposits & Payments

365 Casino accepts deposits via bKash, Nagad, Rocket, credit/debit cards, and bank transfer. For Bangladeshi users, bKash and Nagad are the fastest and most convenient options.

Minimum deposit from just BDT 100. Deposits are credited to your account instantly. No deposit fees — every penny you send goes straight to your wallet.

Deposits via bKash, Nagad, and Rocket are generally Instantly Funds are credited within 1–5 minutes. Bank transfers may take 15–30 minutes. If your balance hasn't updated after 30 minutes, please contact live support.

365 Casino does not charge any deposit fees. However, your payment provider (such as bKash) may apply their own service charges. Please check directly with your payment provider for details.
Withdrawals & Payouts

Most withdrawal requests 15–30 Minutes are processed within this timeframe, with a maximum completion time of 24 hours. However, first-time withdrawals or large amounts requiring KYC verification may take slightly longer.

The minimum withdrawal amount is BDT 500. The maximum limit varies based on your account's VIP tier. Standard accounts can withdraw up to BDT 50,000 per day. VIP members enjoy higher withdrawal limits.

No, bonus funds cannot be withdrawn directly. Each bonus comes with a Wagering Requirement applies (e.g. 10x or 20x). You must wager the bonus amount multiplied by that figure before a withdrawal can be made. Full terms for each bonus are listed on the offer page.
Bonuses & Promotions

Once you complete registration and make your first deposit, the welcome bonus is credited to your account automatically. On your first deposit, 100% Bonus and 50 Free Spins available. No bonus code required to claim.

Free spins are generally usable on specific slots only — the eligible games are listed in the bonus offer. You can view your available free spins in the Bonus section of your account. They must typically be used within 7 days.

Yes! 365 Casino regularly runs a variety of promotions — reload bonuses, cashback, weekly tournaments, and exclusive offers for special occasions. Log in and visit the Promotions page, or keep notifications enabled, to stay up to date on all offers.
Games & Gaming Experience

365 Casino offers 500+ games — slots, Live Casino (blackjack, roulette, baccarat, poker), bingo, crash games, and Sports Betting. Games from international providers are regularly updated.

Each game has its own RTP, which is set by the game provider. Most slots have an RTP between 95% and 98%, while Live Casino games typically offer even higher returns. You can find the RTP details in the information section of each individual game.

Across All Games Certified Random Number Generator (RNG) is used to ensure that every outcome is completely random and cannot be predetermined by anyone. Independent third-party auditors regularly test and verify this system.
Security & Privacy

Yes. 365 Casino keeps all your information 256-bit SSL encryption keeps your information secure. We never sell your data to third parties. For more details, please visit our Privacy Policy read.

After logging in, go to Account Settings and find the "Security" section — that's where you'll see the 2FA option. You can set it up via SMS OTP, Email OTP, or Google Authenticator. Once enabled, every login will require an additional verification step.

Change your password immediately and contact our support team. We will lock the account and launch an investigation. This is exactly why keeping 2FA enabled matters — it reduces the risk of hacking by 99%.
Mobile App

Yes, the 365 Casino app is completely free to download, and is available on both Android and iOS. App page to download.

Yes, the app includes every feature available on the website — all games, deposits, withdrawals, bonus claims, and customer support. You also get the added convenience of biometric login (fingerprint/face unlock) and push notifications.
Responsible Gaming

Log in and navigate to the "Responsible Gaming" section in your Account Settings. From there, you can set daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately, while increasing one requires a 24-hour waiting period.

Go to the "Responsible Gaming" section in your account settings and select self-exclusion. You can set it for 1 month up to 5 years. During this period, you won't be able to log in or receive any promotional emails. Learn more Responsible Play page.
💬
Didn't find the answer you were looking for?

Our 24/7 Bangladeshi support team is always ready. Ask us anything via live chat right now.

Start Live Chat
Most Popular Questions
Quick Links

No 365 Casino staff member will ever ask for your password or OTP by phone or email. If you receive such a request, report it immediately.

365 Casino FAQ About

Whether you're new to online gaming or a seasoned player, having questions is completely normal. The 365 Casino FAQ page is designed to give you quick, reliable answers to the most common queries — covering everything from accounts and deposits to bonuses, games, and security.

Many players feel uncertain the first time they make a deposit or withdrawal — which method to use, how long it takes, whether their money is safe. You'll find answers to all of this in our FAQ. We want you to enjoy your gaming experience with complete confidence.

Bonuses can be confusing — wagering requirements, free spin expiry, bonus codes — it's all explained in detail in our FAQ so you never miss out on an offer.

It's natural to question game fairness. All games at 365 Casino use a Certified RNG, and independent third-party auditors conduct regular checks. This means no one can predetermine outcomes — every spin, every card dealt is completely random.

Updated: This FAQ page is updated regularly. New features and policy changes are added here as they happen.

We take Responsible Gaming seriously. Our FAQ covers how to set up self-exclusion, deposit limits, and cool-down periods. Remember, 365 Casino always wants gaming to be a positive, enjoyable part of your life.

Support Hours
Live Chat
24 Hours, 7 Days
Email Support
Response Within 24 Hours
Language
Bengali & English
[email protected]
Why 365 Casino choose?

This is why thousands of Bangladeshi players trust 365 Casino

Licensed & Secure

Internationally licensed, 365 Casino ensures a fully secure environment with SSL encryption and RNG certification.

Fast Payment Processing

Instant deposits with bKash and Nagad. Withdrawals typically processed within 15 minutes. No waiting around.

24/7 Bangla Support

Get help in English whenever you need it. Our live chat team resolves issues in minutes — available 24/7, day or night.

Generous Bonus Program

From a welcome bonus to weekly cashback and VIP points — the 365 Casino bonus program is in a league of its own.

500+ World-Class Games

Live Casino, slots, Bingo, crash games, Sports Betting — all on one platform, with new games added all the time.

Responsible Gaming Tools

Deposit limits, session timers, cool-down periods, and self-exclusion — all the tools you need, right at your fingertips.

Get Started Now
Found what you were looking for? Now Play!

Register at 365 Casino for free today and kick off your gaming journey with a welcome bonus.

Free Registration Log In
Licensed 100% Bonus 24/7 Support Mobile App

18+ only. Play responsibly. Terms apply.

বাংলা